Refund & Return Policy

We want you to be satisfied with your purchase. If you experience any issues with your order, please contact us within 7 days of receiving your item.

Eligible for Refund or Replacement:

Items that arrive damaged or defective
Incorrect items received
Items significantly different from the description

To request a refund or replacement, please provide clear photos or videos as proof of the issue.

Non-Returnable Items:
Due to hygiene and safety reasons, certain products such as skincare and personal care items cannot be returned once opened or used.

Order Cancellation:
Orders can be cancelled within 12 hours of purchase. After this time, orders may already be processed and cannot be changed.

Late or Missing Refunds:
If you haven’t received your refund yet, please allow a few business days for processing or contact your payment provider.

We do not accept returns for change of mind or incorrect product selection.

Our goal is to provide fair and transparent support while working closely with our suppliers.